HopeCheck is a clinical tool that medical professionals and mental health counselors use to screen and monitor the hope outlook of a person to identify the earliest moment that person experiences a mental health decline. You can’t predict that moment, you can only monitor for it.
We monitor hope. Low hope is a scientifically proven biomarker indicating the presence of a mental health issue. HopeCheck is a screening tool. It signals when a mental health assessment is needed. HopeCheck also schedules the follow-up assessment appointment for subscribers.
Individual doctors, pediatricians, PAs, GPs, etc. sign-up. After subscribing, they invite any patient to join their own HopeCheck program during regular office visits by asking the patient to pull out their mobile phone to text the word “join” to the HopeCheck number we assign. We provide posters, email copy, and messages to help encourage patients to join.
After the patient joins, HopeCheck will text the patient this one, safe, and socially acceptable screening question once a week:
How hopeful are you about your future right now?
Choose a score from 0 (no hope) to 10 (very hopeful).
It takes someone three seconds to answer. Our system captures all hope scores and reports the responses in a visual report once a week. You, or someone you authorize, scan that report in ten seconds to identify who is exhibiting low or declining hope scores.
When someone is exhibiting low or declining hope scores, that signals the need for an assessment. You can click a link next to the person’s name and HopeCheck will contact that person (or their parent/guardian) to schedule the assessment appointment for you. All of that is part of the service.
HopeCheck is turn-key and easy to implement. It’s low-cost and everything runs on our system. We built it because our family foundation has a goal of early identification of a need so all patients can get mental health care.
HopeCheck helps a medical practice grow its practice in three ways: By building trust with patients, by expanding services to cover mental health assessments, and by addressing the mental health care of patients. After all, mental health care is health care!
We’ll start with relevance of mental health care. The statistics on anxiety, depression, self-harming emergency room visits, and even suicidal ideation show we have a medical crisis in our society. Pediatricians, doctors, and nurses are the frontline defense for this crisis. But medical professionals lack a proactive clinical screening tool to identify emerging issues. HopeCheck is a tested, proactive, clinical screening tool medical practitioners use to identify early mental health declines. HopeCheck results clearly indicate when a patient needs a further assessment. Moreover, HopeCheck facilitates the scheduling of an in-office visit for a further assessment.
We mentioned mental health care is health care. Mental health care is a serious, growing patient need for all medical providers. HopeCheck expands care services for a provider and increases revenue by fostering mental health care screenings and assessments. The CDC says 44% of all adolescents (57% for teen girls!) will experience a debilitating period of depression or anxiety for a sustained period in any 12 month period. That creates a significant need for immediate and thorough practitioner medical care. We give you the tool to do that.
Finally, we help medical practitioners improve trust with patients. No one can predict when a mental health crisis might hit a patient. By using HopeCheck to monitor patients, a medical professional gets a continual weekly report which can instantly identify the earliest moment a patient begins a mental health decline. A very low hope score (3.0 or below), a large drop in hope scores from one week to the next (-5 points or more), or persistently low scores (under 7.0 for more than 3 weeks), are all signals a patient should be assessed for care.
Yes, HopeCheck is fully HIPPA and COPPA compliant.
Every subscription starts with a free 30-day trial. You can also cancel at any time.
We have four subscription levels based on how many patients or participants join your assigned line. Choose the option that most closely fits your expected volume of patients or participants:
Yes, but check with your insurance provider. Because HopeCheck is an automated screening tool, reimbursement levels are low for each test (e.g. $1.85 to $2.25/test). However, our screening test is given each week, so reimbursement can be $100 to $120 per patient per year.
Please note that your main billings will come after HopeCheck proactively facilitates follow-up mental health assessment appointments when we identify a patient with low hope scores. Those follow-up appointments generate significant additional billings for medial providers and are almost always covered by most insurance carriers.
For our tool: The ACA has directed Medicare and insurance companies cover automated psychological tests like HopeCheck “...as an important tool in making specific diagnoses or prognoses to aid in treatment planning and to address questions regarding treatment goals, efficacy, and patient disposition.” CMS and insurance-funded providers should reference CPT code 96146.
Reports are emailed to you once a week, usually Wednesday mornings. Reports are visual. They take only seconds to read. Scan your report looking for three things: Very low scores, steeply declining scores, or persistently weak hope scores. These types of scores signal the likely presence of a mental health issue worthy of a further assessment for the person presenting them. To help you quickly identify those needs, we flag all scores red, yellow, or green.
Each report shows a person’s most recent hope score plus their previous three scores to show you their hope-outlook trend. The person’s age, contact number, and parent/guardian information (if they are a minor) are also shown. Please keep in mind children 13 and under tend to score themselves more extreme (e.g. as 1, 2, or 9, 10).
When you see low or troubling scores, click the “Send an Appt. Reqst” link. HopeCheck will then send a text message to that person (or their parent/guardian) asking them to schedule a mental health check-in appointment with the patient.
You can also click a “refer” link and HopeCheck will email a complete password-protected chart of that person’s historical hope scores, along with any notes you wish to be sent, to another professional of your choice as a mental health referral.
Just as a high temperature reading on a thermometer indicates the likely presence of a bodily infection, a low hope score on HopeCheck indicates the likely presence of a mental health issue.
More specifically, a low hope score is a biomarker for the presence of a negative mental health issue like depression, anxiety, eating disorder, or other possible self-harm.
HopeCheck is not an app. Every opted-in participant receives a HopeCheck text message once per week. We send our HopeCheck question after 4 pm and before 9 pm weekdays, and from 9am to 9pm weekends so it has minimum impact on school time or work time. We will send the HopeCheck question up to two more times in a week if the participant does not respond to the first weekly question. Patients (or parents) can opt-out at any time.
HopeCheck always gets parental or guardian consent before a minor is allowed to participate. To do that, we get each minor’s parent or guardian's name and we contact them by text to get their express consent and permission to ask their minor about their hope score. HopeCheck does this task for our subscribers. Getting guardian consent is a best-in-class process that satisfies all state and federal laws for communication with minors.
You have the option to download any individual patient’s or student’s historical hope scores. This comes in chart form. You can get additional reports showing who did NOT answer their hope question, and reports showing guardians who did not give consent.
Other features include: The option to set your own time off/vacation schedule. During these times we will not ask your participants their hope question or send you email reports.
You’ll also have the option to get instant notifications of any score below a threshold you set. If you want to instantly know it when any participant rates their hope below 1.5 (for example), you set 1.5 as the threshold and we’ll send you a text and/or email as soon as someone goes below that threshold. You can also set a back-up to get instant low-score notifications.